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We've told them, go try this, take this, do this. And we've been working with some large enterprise customers, and Splashtop SOS was our recommendation to them to regain access to the thousands of computers that they can no longer support while this is down right now due to the ransomware attack. But just know that once you try it, you're going to buy it, especially through the times right now with, unfortunately, we've had some large vendors such as that their managed clients have now gone down.
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With the free trials they frequently offer, you have no risk trying it out. It's the easiest thing we've ever used.Īnybody considering Splashtop SOS, I'd say, just try it. And it was so simple, so straightforward, and even the supporting our on-demand clients will say, "Hey, go click on this." The website determines what operating system they're doing. We got on with Splashtop SOS, I personally set that one up and had that going within a matter of minutes. It's always just an eye-roll of who's going to take it, and I don't want it. In the IT world, we're always starting a new software, a new program.
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Getting started with Splashtop SOS was probably the easiest thing we've had to do. And our client satisfaction rate for support mobile devices has skyrocketed. When we got Splashtop SOS, and then, we could see what was on those devices, those trouble tickets went from taking you an average of 15 to 20 minutes down to five to 10 minutes. Click this one," was a very time-consuming process. Trying to talk to the client and troubleshooting issues, saying, "What's wrong with your phone? What do you see? No, no, no, don't click that icon. And going to even having a mobile app on the SOS Splashtop has solved problems that we could not solve before.
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And that ability to have remote session, do full featured sets, transferring data, and screen-sharing on multiple screens with any client has been incredibly helpful.
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Splashtop SOS took it that much further to where we have clients who call that are not managed that we can do an on-demand session for Macs, Windows, and even iOS, Android devices. But that is dedicated to just those client machines that we manage on a regular basis. We have a light version of Splashtop included with our remote management software, and it does a phenomenal job. Splashtop SOS is at the top of the list for every year, recurring budget. And since then, we've not even looked back. We were able to then go on demand to any client that called us, including mobile devices. So, more features, and then, going to Splashtop SOS allowed us to actually troubleshoot more machines outside of our managed service clients. And by switching over to a new remote management program, we were introduced to Splashtop. We were running into a lot of issues transferring data, pulling direct information from our usual machines. It was not feature rich, but Splashtop was. We switched to Splashtop after using a built-in remote screen viewer from Barracuda. And for more reviews like this, click below. I would give Splashtop a five based off of our usage.